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Help & Advice


Frequently Asked Questions

  • Why should I make my own products?
  • Will the products be as good as what I can buy in the store?
  • Is it safe?
  • How long will my kit last?
  • What will the shelf life of my products be?
  • Is it hard to do?
  • What if I make a mistake?
  • Do you ship internationally?
  • I still have questions!
  •  

    Why should I make my own products?

    Of course, you can buy ready-made products from the store – and I still do! I’m not saying you should chuck out all your fav brands. But there are several benefits of making some of your own staple products for regular use.

    The first is empowerment. By learning to make your own, you’re not at the mercy of the big-name brands anymore! You can customise the product to suit your specific needs. You can make small, fresh batches that are unique each time. And BIG WIN – you don’t have to pay their outrageous prices, which are mostly to cover overheads and generate profits (not due to the cost of the ingredients themselves).

    The second reason to make your own is control. By formulating your own preparations, you have complete knowledge of what goes into it. You know 100% of the ingredients, and can be sure of what you are putting in and on your body. No need to read complex labels, worry about natural ingredients, checking to see if there are parabens (what are parabens anyway??)…

    And finally, making your own is all about the experience! Create connection with friends and family by sharing the making experience. Have fun experimenting, getting your hands dirty, smelling the herbs and testing the products until they are just right! Much better than a trip to the chemist in my opinion!

     

    Will the products be as good as what I can buy in the store?

    Yes! And in many cases, even better! I have taken the time to carefully test all Suburban Herbs recipes to make sure they will act as expected.

    Plus, you can tailor the formulations by adding your own essential oils, swapping out ingredients or adjusting ratios. The instructions will help you make the product to YOUR specifications, ensuring that it will be perfect for you.

    I put my faith in all-natural, recognisable herbs, oils and waxes, and have been extraordinarily pleased with the results. I think you’ll find the same!

     

    Is it safe?

    Everyone reacts differently to various substances, and I recommend that you always test a small amount of each product in a non-sensitive area (like your forearm) for 24 hours to check that you won’t have an adverse reaction.

    However, the vast majority of people will have no problem with the simple, natural ingredients included in our kits. Ingredients are sourced from reputable, Australian suppliers and are Certified Organic whenever possible.

     

    How long will my kit last?

    Each ingredient in your kit will clearly display its ‘use by' date, which can vary a little depending on which box you buy. However, most boxes will last at least 2 years if stored out of direct sunlight and away from intense heat.

     

    What will the shelf life of my products be?

    This will depend on which product you are making. Some formulations will last for months in the fridge, while others will be good for years on the shelf. Each box will contain clear guidelines for storage of your finished products.

    In general, your homemade products will have a shorter shelf-life than store-bought. I recommend making small batches more often. That way you know they are fresh and effective, without the need for chemical preservatives.

     

    Is it hard to do?

    Absolutely not! The most complex product (a cream) involves nothing more intense than emulsifying water and oil together by whisking. Most products are even simpler. If you can do basic cooking, you can make herbal preparations!

     

    What if I make a mistake?

    Take it as a learning experience! You are developing a new skill, and making mistakes is a part of the process. Rest assured that each Suburban Herbs kit comes with enough ingredients to have a couple of tries at the recipe. So if you mess it up the first time, just try again!

     

    Do you ship internationally?

    Yes, but we do have to charge accordingly. Any customs regulations or duties are the responsibility of the buyer, so be aware of any local restrictions.

     

    I still have questions!

    Suburban Herbs offers unlimited email support, so feel free to ask as many questions as you want. Send an email to suburbanherbs@gmail.com, and I will get back to you as soon as I can.